Re: How to Mute headset controlled by other program?

HI Simon,

I am trying to determine if what you are seeing is a hardware or software issuel I did the following test:

1. Run Lync without Spokes or any other software,
2. Send an incoming call to Lync.
3. Answer with Legend device and audio path is on.
4. Remove device from ear.
5. Manually mute from Lync user interface, the device is muted.
6. Place device back on ear and device remains muted.
7. Unmute from Lync or device mute button, device is unmuted;

Can you try doing the same test as above with your headset? If you are not getting the same results, do you have a second device to repeat the same test?

In the mean time I will do more tests on the software end.

Thanks,

Wei Chu